![]() ![]() Reach out to your Customer Success Manager for more info.Īdministration and user management are must-haves for any integration project, big or small. In the Filters panel, specify a time interval that you suspect the labels were deleted.The Activity audit log is an add-on feature.To determine whether labels were deleted from your MobileIron Core: NOTE:įor Android devices 11 through the latest version as supported by MobileIron, the administrator does not have the ability to manage app installs on the personal side. If your users report missing managed apps, the cause is usually deleted labels. what changes, if any, were made recently to the Security policy.In the Filters panel, specify a time interval that you suspect changes to the security policy happened.To check for changes to mandatory passwords: You can use the audit logs to discover if this requirement is set and when this change occurred. Suppose your users are prompted to create device passwords when that is not how you set up your MobileIron Core. ![]() what changes were made recently to the Exchange policy.In the Filters panel, specify a time interval that you suspect changes to the Exchange policy happened.To check for any changes to the Exchange policy that could cause this problem: Suppose you set up your Exchange policy to not require your users to provide a password when they log in to email, but your users are still prompted for a password each time they access email. Users are prompted for email passwords when not necessary which admin user issued the wipe commands.View the results of the search to determine:.In the Filters panel, specify a time interval that you suspect the device wipe(s) happened.Click Reset at the bottom of the Filters panel to ensure that the previous search values are cleared.How can you figure out how this happened? Using the audit logs, you can check the wipe actions recorded in the logs, and discover: Suppose several of your users report that the personal information on their phones was wiped. Personal information is wiped from devices This section presents several scenarios and how you can use the audit logs to resolve the problems they present. A change to app control rules can result in Core taking, or not taking, compliance actions such as blocking email on devices. Use the app events to determine whether an administrator has changed the app control rules in MobileIron Core.Use the device events to determine activity taken on devices, such as unlocking the device, or deleting retired devices.Use the AppTunnel events to determine whether an administrator manually blocked or allowed AppTunnel on a device.For example, query whether an MDM profile was removed, or whether a managed app was installed. Use the MDM events to troubleshoot MDM activity on devices.For example, query for certificates that have expired or have been revoked. Use the certificate events to troubleshoot certificate issues.The default time frame is the time between the last time the logs were purged and the current time. All you need to do is check the events you want to track, and then specify a time frame. You can run queries for one type of event, several types of events, or as many as you like. Querying the events allows you to monitor your MobileIron system and resolve problems. A wealth of information is available to you in the Audit Logs.
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